Dallas Metroplex Professional | Skilled | Qualified

The office help you need, without the overhead.

Hi, I'm Rachel. Pivot Office Services provides experienced, on-demand professional office support to businesses of all sizes, from entrepreneurs and professionals in transition to large organizations. Remote or on-site, on your schedule.

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Professionally Insured E&O / Professional Liability Dallas Metroplex On Your Schedule

A full range of administrative expertise

One person, many hats. Here's what years of real office experience taught me to do well. Every service below works whether you need one day of coverage, a stretch through vacation, parental leave, sick leave, or any other gap that comes up, or an ongoing role, no contract required. From polished presentations to complex shipping documentation, I handle the time-consuming tasks that keep your business running, so you can focus on growth.

Executive Assistant Support

Calendar and inbox management, meeting and travel coordination, expense reports, and correspondence handled with discretion. I take minutes, protect confidential material, and act as the first point of contact for internal and external contacts. I also turn raw data and reporting into polished output: pivot tables, charts, presentations, and the clear summaries leadership needs. At Right Management Consulting, a family-owned firm, I reported directly to the co-owners themselves: finance manager to the partner over Finance and Marketing, IT manager to the partner over Technology and Operations, and weekly sales analysis and presentations for the partner over Sales and Client Services.

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Portfolio Samples

Sample expense report with line-item detail, receipt log, policy exclusions, and approval trail (fictional data) Expense report Line-item detail · approval trail Before and after: a raw CSV export transformed into a formatted sales performance report with KPIs, chart, and category pivot (fictional data) Raw data to report CSV export · formatted summary

Document Creation

PowerPoint presentations, spreadsheets, expense reports, proposals, resumes, and business letters crafted with care and attention to detail.

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Portfolio Sample: Expense Report

Sample expense report with line-item detail, receipt log, policy exclusions, and approval trail (fictional data) View full size →

International Shipping Documentation

Commercial invoices and detailed line-item descriptions with photos, prepared per package. Large shipments strategically broken into 25-item packages to minimize customs delays.

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Portfolio Sample: Comp Sample Shipment

Sample commercial invoice for an international comp-sample shipment: 25 reference samples with country of origin, category, quantity, unit and total cost, product thumbnails, and totals broken down by country and category (fictional data) View full size →

Office Organization

Physical and digital office organization, decluttering, and filing systems that actually make sense. A brief pre-visit checklist ensures I understand your needs before work begins.

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Portfolio Samples

Before and after photo of a storage room: overstuffed unlabeled cardboard boxes transformed into clear labeled bins on sectioned shelving (representative sample) Physical space Storage room · before & after Digital file system document: standardized folder structure, before-and-after file naming, and a naming convention (fictional portfolio sample) Digital files Filing system · cleanup

Tech Troubleshooting & Training

Hands-on troubleshooting and training across all three major office suites: Microsoft Office (Word, Excel, PowerPoint, Outlook), Google Workspace (Docs, Sheets, Gmail, Calendar), and Apple iWork (Pages, Numbers, Keynote), plus Zoom, Teams, SharePoint, and office equipment. I also help your team adopt new software with confidence, including generative AI, where I hold IBM certificates in AI fundamentals and prompt engineering.

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Portfolio Sample: Training Quick Reference

One-page training quick-reference handout: building an Excel pivot table in six steps, with annotated visuals (fictional sample) View full size →

Home Office Setup & Career Transition Support

Whether you're pivoting to a new role or launching your own venture: complete home office setup (Wi-Fi, printer, and devices included), plus resume and cover letter polishing (your words, ATS-ready formatting), document prep, and the organizational support to hit the ground running in your next chapter.

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Portfolio Sample: Resume Before & After

Before and after resume: a dense, hard-to-scan draft transformed into a clean, ATS-ready format, same content, professionally polished (fictional sample) View full size →

Product Development

Hands-on product development support: comp shopping and competitive analysis, multi-level cost sheets and BOMs, comp sample coordination, and trend analysis for line planning.

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Portfolio Samples

Comp shopping photo of a party-supplies aisle: current disposable partyware marked for replacement, with new eco-friendly innovation items and prices flagged as replacements (representative sample) Comp shopping In-store analysis · replacements flagged Product spec and cost workbook: technical requirements and specifications for a retail carry case, with materials, printing, safety compliance, and a product photo (fictional sample) Spec & cost sheet Product workbook · vendor-ready

Experience you can lean on

I'm not a general virtual assistant. I bring years of real office management experience to every engagement.

  • You work directly with me. Every time. No account handoffs, no junior staff, no one relearning your business.

  • No learning curve. I've managed complex administrative operations firsthand. I hit the ground running.

  • Flexible engagements. Hourly, project-based, or monthly retainer, structured around what works for you.

  • Remote or on-site. I work wherever the job requires, serving businesses throughout the Dallas Metroplex.

  • Work directly with the person doing the work. No agency layers, no overhead, no long-term commitments.

  • Professionally insured. Pivot Office Services carries E&O/Professional Liability Insurance, so you can engage with confidence.

Simple, transparent pricing

No surprises. No long-term contracts. Just honest work at fair rates, one click away.

Remote Hourly Starting at $75 / hr
On-Site Hourly Starting at $95 / hr
Specialized & Product Development Starting at $95 / hr
Project-Based ⓘ Custom Quote
On-Site Travel Fee (within 15 mi) $20
On-Site Travel Fee (16–30 mi) $35
On-Site Travel Fee (30+ mi) ⓘ Quoted

On-site rates reflect fully equipped, hands-on work at your location. I bring my own computer, monitor, and gear, and reserve the day for you. The flat travel charge covers round-trip mileage and drive time only, so nothing is billed twice. Many projects can also be handled remotely at the lower rate, your choice. On-site visits have a four-hour minimum.

All engagements are covered by a signed Service Agreement and Statement of Work. Happy to walk you through them before you commit.

Sound familiar?

If any of these ring true, I can help: reliable administrative support without the commitment of a full-time hire or inflated agency fees. Click a card to see how.

"I'm drowning in paperwork and it's pulling me away from growing my business."

The Overwhelmed Owner

How I help →

I take the recurring paperwork off your plate: document prep, expense reports, and filing systems. Your time goes back to clients and growth.

The Overwhelmed Owner

"I have a big project but no bandwidth to tackle it, and I don't want to deal with a temp agency or a long-term hire."

The Project-Based Client

How I help →

Engage me for exactly the length of the project. No agency fees, no long-term contract. Experienced help that starts fast and ends clean.

The Project-Based Client

"My office is a mess and I can't find anything. I need someone to help me organize it the right way, so I can actually maintain it."

The Disorganized Office

How I help →

I start with a brief pre-visit checklist, then build physical and digital filing systems designed around how you actually work, so they stick.

The Disorganized Office

"The shipping paperwork takes too much of my time and the carrier process is a headache. I need someone who knows this process inside and out."

The Exporter

How I help →

I prepare commercial invoices and line-item documentation per package, and strategically split large shipments into 25-item packages to minimize customs delays.

The Exporter

"I just left corporate to start my own thing and I need everything set up from scratch: home office, business email, expense tracking, a workspace that works."

The Professional in Transition

How I help →

From complete home office setup (Wi-Fi, printer, and devices) to resume polishing, document prep, and expense tracking, I'll get your next chapter's foundation in place so you can hit the ground running.

The Professional in Transition

"My office manager just went on leave and things are already slipping. I need someone who can step in without a learning curve, even if it's only for a few weeks."

The Coverage Gap

How I help →

I step in for vacations, parental leave, sick leave, or any other gap that comes up, for a single day or the full stretch, with no contract and no ramp-up time.

The Coverage Gap

Rachel Hartman, owner of Pivot Office Services, smiling in a pinstripe blazer, glasses in hand

Meet Rachel

Dallas-raised. Years inside offices of every size led to one honest realization, and that's how Pivot began.

I'm Rachel Hartman. Dallas-raised, UNT-educated, and back home in Big D after a few years in Scottsdale.

I've built my career inside offices of every size: managing the finances and technology for a family-owned consulting firm, supporting executives from the C-suite at Omni Hotels to EVP level at Michaels, and developing private-brand products for mass-market retail.

Pivot began with an honest realization. Everywhere I looked, businesses were paying premium rates for inexperienced help, and owners were surrendering their best hours to paperwork. The winemaker stuck at a desk instead of out in the vines. The manager who just needs an extra pair of hands to carry a big project across the finish line. Time is the one thing a business can't buy back, so I built a business that gives it back: your hours return to the work you actually love. That's Pivot: the expertise without the markup, or the overhead of a full-time hire.

Beyond that? I'm the geek who genuinely enjoys getting your Wi-Fi working, showing you what your iPhone can really do, and passing along the little shortcuts that make everyday computer work easier. But underneath all of it is something simpler: I care about people and their happiness. I'm the sort who once hand-made birthday cards for every senior on my Meals on Wheels route. Helping people work better isn't just my business. It's my nature.

— Rachel Hartman, Owner

BBA, Strategic Management — UNT Certified Scrum Master IBM Generative AI Certificates E&O Insured

Need to Pivot? Let's get to work.

No pressure. No commitment. Let's talk about where you are and how I can help you be more effective, productive, and successful.

Reach me directly

rachel@pivotofficeservices.com (214) 236-3636 Dallas Metroplex, TX | Remote & On-Site
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